What type of guarantee does Mouse & More Boutique offer?

Due to the digital nature of our designs and their ability to be downloaded instantly, refunds and exchanges are not offered. We have a firm policy on this. If you have difficulty downloading your designs, please send me an email and I will assist you promptly. If you do not hear back from me within 24 hours, please re-send. Please note that I am closed on Sundays and all major holidays. You can email us at mouseandmoreboutique@gmail.com.

Mouse & More Boutique is not liable for items that may be harmed during a stitch out. If you are stitching onto an expensive item it is highly recommended that you do a test stitch out PRIOR to your main embroidery as results may vary depending on your fabric, stabilizing, hooping etc. Please contact me if you have any issues PRIOR to stitching on a purchased item. We do NOT provide reimbursement or compensation for damaged embroidery blanks including clothing, bags, towels etc. It is a common embroidery practice to do a test BEFORE stitching onto a purchased item.

I will work with you to assure that designs work with your machine. The variety of machines out there with and without firmware updates cause a multitude of issues which may need to be addressed one by one. This happens occasionally, particularly with PES Brother machines.

I do not guarantee designs will work with legacy software. There are so many proprietary software packages that I do not have access to, I cannot guarantee that these designs will be compatible with older software. These designs are compiled with the latest release of Hatch software which is not backwards compatible past a certain point. I will work with you to assure that designs work with your machine.